A 99.9% Server Uptime
We have built our web hosting platform using stable hardware components and heavily tweaked software. Our sysadmins have installed a tweaked version of SELinux on each of our web hosting servers to guarantee optimal safety and reliability. We have installed a number of anti–DoS units combined with highly effective firewall programs to make sure our network is impregnable and secure.
All Linux web hosting packages come with a 99.9% server uptime guarantee. And no matter which datacenter you choose, the guarantee remains the same.
A 99.9% Network Uptime
When you build your own cloud hosting system, it’s vital that you also set up your own network architecture. That is the reason why we built a custom–configured internal network in all our data centers. Based on enterprise–class Juniper routers and switches, our internal network allows for lightning–fast data transmission rates and is also completely redundant.
Hence, you will enjoy a 99.9% network uptime in our US data center, in our UK data center, in our data center FI, in our Eastern Europe data center and in our AU data center, irrespective of which hosting package you have chosen.
A 30–Day Money–Back Guarantee
While we have done pretty much everything to decrease all potential risks with our cloud hosting packages and regardless of the fact that we provide topflight client support, there are situations when the client is simply not satisfied with what we have to offer. Or he has to switch to a more robust web hosting service, like a virtual private server or a dedicated hosting server.
That is why we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not completely happy, you will receive your money back.
24/7 Technical Support
If you’ve ever been forced to wait for hours to get a response, you are aware of how infuriating this can be, especially if your web site is at stake. For this reason, we offer you a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our technical support engineers will be right here and they will reply to you within sixty minutes. And the best thing is that their average support ticket response time is well under 20 minutes!