Technical Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
We offer a sixty–minute response warranty for every ticket or email that you send to the support team. We will quickly reply to all the standard inquiries and forward the case to our sysadmins in case further assistance is needed. If you make use of the Admin Services package, we’ll carry out any of the included server administration tasks at a time that has been discussed with you beforehand.
A Top–Quality Client Support Service
If you require assistance with our Web Hosting Control Panel or with any of the apps that we have preinstalled on the dedicated web hosting server on your behalf, don’t hesitate to contact our tech support team at any time through the ticketing system. Furthermore, in case you require assistance administering your server, you can make use of the Admin Services package, that includes Operating System updates every week, installation and troubleshooting procedures, server monitoring and restarting procedures, backup disk storage space, etc.
An Intuitive Help Area
We have provided the Web Hosting Control Panel with a fully detailed knowledge base, which includes extensive explanations of its features and functions. Furthermore, we have filmed detailed video tutorials that will further demonstrate to you how to carry out a given action or solve a typically encountered issue. The instructional articles and the tutorial videos are easily reachable from each section of the Web Hosting Control Panel via the Videos and Help buttons in the upper right corner.