There are a number of ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will invariably find no matter which company you select is a support ticket system. It’s the least complicated channel of communication for a variety of reasons. In the event that no help desk support staff representative is available at the moment and they’re all busy, a telephone call may not be responded to, but a ticket will always be received. Additionally, you can copy & paste extensive pieces of information without needing to worry about spelling mistakes, and if a certain issue requires more time to be resolved or a number of replies must be exchanged, all the information will be in the same place, so either party can always see the comments written by the other one. The negative side of using tickets to get in touch with your web hosting provider is that they’re often separate from the web hosting platform, which means that if you need to provide info or to adhere to instructions, you’ll have to use no less than two different accounts and this number can increase if you wish to manage a couple of domains. In addition, lots of hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while awaiting a reply.
Integrated Ticketing System in Web Hosting
Our Linux web hosting come bundled with an integrated trouble ticket system, which is an integral part of our custom-developed Hepsia Control Panel. Unlike other analogous tools, Hepsia will allow you to manage everything connected with the web hosting service itself in the same place – payments, web files, e-mails, trouble tickets, etc., avoiding the necessity to use different systems. In case you have any pre-sales or technical questions or any problems, you can submit a ticket with just several mouse clicks without signing out of your hosting Control Panel. During the process, you can select a category and our system will offer you a number of educational articles, which will supply you with additional information and which may help you fix any specific problem even before you actually post a ticket. We guarantee a response time of maximum sixty minutes, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was developed with one goal in mind – that you should be able to manage everything related to your semi-dedicated server account from one single place and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got an enquiry or face an obstacle, you can contact our client support staff representatives immediately without having to go through another admin interface. You can look through your web files or check a variety of account settings whilst submitting a new ticket or reading the reply to an old one. If you’ve got a large number of tickets and you wish to find a specific one, you can use the intelligent search box, which is available in the Help section. We’ll make sure you receive a response in less than one hour regardless of the essence of your inquiry or problem.