There are a number of ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will invariably find no matter which company you select is a support ticket system. It’s the least complicated channel of communication for a variety of reasons. In the event that no help desk support staff representative is available at the moment and they’re all busy, a telephone call may not be responded to, but a ticket will always be received. Additionally, you can copy & paste extensive pieces of information without needing to worry about spelling mistakes, and if a certain issue requires more time to be resolved or a number of replies must be exchanged, all the information will be in the same place, so either party can always see the comments written by the other one. The negative side of using tickets to get in touch with your web hosting provider is that they’re often separate from the web hosting platform, which means that if you need to provide info or to adhere to instructions, you’ll have to use no less than two different accounts and this number can increase if you wish to manage a couple of domains. In addition, lots of hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while awaiting a reply.