A live chat is among the channels of communication provided by some website hosting providers as a part of their support service. Determined by the provider, the chat can be used for pre-sales, billing and/or technical assistance. This way of contact is quicker compared to a support ticket and it'll make it much less likely to misspell or misunderstand anything as compared to a phone call with an agent. In addition, if the trouble that you experience needs some time to be reviewed and resolved, you will be able to do something different at the same time instead of just waiting, as you'd have to do if you call. You can also employ a live chat support service free of charge provided that you have Internet accessibility even when your web hosting supplier is based in another country and they don't have a local phone number that you can call.
Live Chat Support in Web Hosting
As we acknowledge the fact that a lot of problems are quickly resolved if you speak to a live person, we supply a live chat service for all our potential and active clients. The chat is accessible every single day and our customer support agents can assist you with a number of questions and situations. In case you are not our customer yet, you're able to learn more about our web hosting packages and the web hosting environment in general so that you can be certain that your websites will function efficiently on our servers. In case you already have an account and you have some questions or you have any problems with any of our solutions, you'll be able to join us on the live chat and we can provide the required details or assist you to troubleshoot the issue. You'll need to open a trouble ticket for certain problems which need more time or the help of a sysadmin, but for a variety of standard problems you'll receive help right away.
Live Chat Support in Semi-dedicated Hosting
Using the live chat support service that we supply with our Linux semi-dedicated hosting, you are able to find the the right answers for any questions you have or have lots of troubles dealt with instantly. The chat service is accessible every day, which means that you're able to speak to a representative even on holidays and weekends. In the event that you're not sure which plan is better for your web sites or if our innovative cloud hosting platform covers some system requirements, you may come on our live chat prior to purchasing anything. In case you're a present customer, you'll be able to get more information about account settings, billing issues as well as a number of common technical problems you may encounter, for instance when you can't set up an e-mail account in a client on your computer system. Our live chat can save you plenty of time no matter where you are or when you get in touch with us.