If you’re a site owner, a problem can always occur and it does not automatically need to be connected with the web hosting service. For instance, something can go wrong when you bring a software app up to date or some critical data could be edited or erased mistakenly. Irrespective of what the nature of the problem may be, you’ll need to contact the tech support team and request them to restore a backup or to assist you in troubleshooting the problem that you’re facing. How fast they will do this will determine the length of time that your websites will be inaccessible. For particular sites like community web portals or Internet shops, a regular unreachability too often equals losing customers and cash. That’s why, it’s rather important for you to use the services of a hosting company that provides not only a very good help desk service, but also a fast one.
One-Hour Response Guarantee in Web Hosting
With a web hosting from us, you can just forget about waiting for hours and hours on end, or even a whole day, to receive an answer to an e-mail or a client support ticket. No matter when you get in touch with us, we’ll help you within 60 minutes max with any technical or pre-sales questions that you might have. As a matter of fact, our real reaction time hardly ever surpasses 20-30 minutes. Since we’re at your disposal 24x7, you will always obtain assistance in a timely manner and we know how important that is in the digital age. Soon after you contact us, we will respond to your enquiries. In case you chance upon any technical complication, we’ll deal with it for you, or we will supply you with all the needed information if there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from our company, you can take full advantage of our extremely fast support service. You will get a response to any trouble ticket submitted via the web hosting Control Panel or e-mail sent to our customer and technical support team in less than 60 minutes. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. Often, it takes considerably less time to explore and resolve a problem. We’ll provide you with more information in case the solution involves something that should be done on your end. In case you contact us during weekends or legal holidays, the response time will be absolutely the same and because of the fact that our support team is available 365 days a year, you’ll receive quick assistance for any technical, general or billing issue irrespective of what time it is.