In the event that you have ever had a web hosting account in the past or you've dealt with any other kind of online service, you probably know from personal experience that for a lot of things it is better to consult with a live person on the phone rather than exchange tickets or email messages. If you'd like to find out more about a particular service before you decide to purchase it or when something small-scale has to be done, for instance, it is really far easier and quicker to do it real-time. If you're given the option to get in touch with representatives by phone, it is also very likely that you are dealing with a real web hosting provider, not a reseller. The level of support that you can get over the telephone differs between different suppliers - from general issues to expert tech support. Typically most providers offer pre-sales assistance and 1st level telephone support, while more complex tech matters are managed through e-mail and / or tickets.
Phone Support in Web Hosting
Our web hosting
plans come with telephone support 14 hrs a day even on official holidays, which means that if you don't have an account yet, you'll be able to call and find out more about our services or whether we'll meet the system requirements for your web sites. For your convenience, we have local phone lines in the U.S.A., Great Britain and Australia, so that you can contact the phone number that is closer to you. If you are an existing customer, we can assist you in a timely manner with all of the general and billing issues and with various technical issues so as to save you time and efforts - we are aware of the fact that in some cases it is much easier consult with a live person to get things done right away. Of course, some matters cannot be managed over the phone, so in such a case you have the option to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be certain that there is always someone to assist you if you have any questions about the semi-dedicated server
packages that we provide. Whether you would like to find out more about our plans, you have some billing issue or some general issue, you can give us a call. Though some more technical matters could need a support ticket to give some time to our technical support crew to analyze, we'll assist you with a number of tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on three different continents - in the U.S.A., the UK and Australia, we have local telephone lines in all of these countries as well. If you're in another country, we have an international number where you are able to reach us.