The availability of the customer and technical support that a web hosting company offers will tell you a lot about the services that they supply too. In case you are allowed to use only e-mail messages or tickets, you have almost certainly discovered some reseller not the hosting provider. When this is the case, you may have to wait for several days so as to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to contact the actual website hosting company for further help. When the provider provides you with several options for communication with fast response time which are available anytime, they are most likely the top provider, not only a reseller. Therefore you'll get well-timed assistance and top-notch support because they'll have instant access to the servers where your account will be created. Whatever the trouble - technical or sales, it is always better to contact your website hosting company directly using your preferred way of communication.
24/7 Customer Support in Web Hosting
All of our Linux web hosting feature 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our website hosting services before you make a purchase or you are a current client and you have any kind of question or some issue, you're able to contact us at any time, including holidays and weekends. We have many channels to contact us - several telephone lines around the globe for your convenience and live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more complex issues or any issues which require more time to analyze and handle. Unlike a number of other web hosting providers, our trouble tickets come with a warranted max response time of only one hour, thus regardless of what the problem is, it will be resolved in a timely manner and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You are able to try our support services even before you get a semi-dedicated server account from our company since we have phone and live chat support for billing, pre-sales and common queries. Our agents can help you find the perfect plan or provide you with information about our servers, so as to check whether the system requirements for your web sites are met. When you're an existing client, you will also be able to get in touch with us via electronic mail or through our ticketing system, that is accessible from the Hepsia web hosting Control Panel. We guarantee that when you use these two methods of correspondence, you will get an answer within less than 1 hour and that’s 24/7, including weekends and official holidays. In case you've used the hosting services of other service providers, even big ones, you can compare the reply time considering that it ordinarily takes a full day for them to handle a ticket.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to get well-timed support in general, let alone if you run a whole server, so each and every dedicated server that we provide includes 24/7 support with 1-hour response time guarantee regardless of the situation. This service is cost-free for any type of difficulties with your server or the software that was installed by our administrators through the setup, therefore you can get in touch with us as many times as you wish, even during holidays. You could either open a trouble ticket from your billing section or you could send an e-mail, and the actual answer time for either of these rarely exceeds thirty minutes as we have admins available 24-7-365. In case you require general information about our servers or you have a billing question/issue, you may also call one of the local telephone numbers that we have on as many as 3 different continents or you could use our live chat service and talk to a representative online. For third-party software support, we offer you a Managed Services upgrade, which you will be able to include to your server plan through your billing Control Panel.